Update Regarding the MyHeritage DNA Lab in Houston, Texas

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As many of you know, Houston was recently hit by Hurricane Harvey, which became Tropical Storm Harvey, and has since moved out of Houston. MyHeritage uses the FTDNA lab which is located in Houston. Thankfully, all of the employees who work in the DNA lab are safe. The lab, as well as all the DNA samples, are completely intact. The DNA lab is on the 8th floor of a high-rise office building, which is very high above ground level. Due to its placement, there is no risk of flooding and no risk of rain leakage into the lab.

However, because the roads are flooded, the lab employees cannot commute safely to work. In line with safety measures, the lab has been closed until the water recedes and the main roads reopen.

This means that there will be a delay of at least one week in the processing of DNA kits that are currently in the lab, or are en route to the lab. There is no delay in the shipping of new kits to customers, as the shipping occurs from our fulfillment facility in New Jersey.

Customers who purchase a kit now will probably not experience a delay as the backlog will be over by the time they receive their kits and send them to the lab. There is no delay with the processing of uploaded DNA data, as this is not done in Houston.

DNA samples are sent through the post offices in Houston. We do not know of any loss of kits through the postal service, but if we find that this has happened, we will ship replacement DNA kits to any affected customers at our own cost.

Safety is our top concern and we will monitor the situation and issue updates as necessary.

Thank you for your patience and understanding — our thoughts go out to all of those affected by Hurricane Harvey.

 

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  • Valerie Lilley


    August 31, 2017

    I have postponed sending back my DNA kit until I hear that the news about Houston is better as you must all have so much more to think and worry about than processing DNA. Sending very best wishes for everyone’s safety.

    • Jess


      August 31, 2017

      Thank you very much Valerie, we really appreciate that!

  • Maarten Heijkoop


    August 31, 2017

    Thanks for the update, I appreciate that. I sent my kit by mail last week from the Netherlands. It will be among those for which the processing is delayed, no doubt. Good to know your people are all well.
    All the best.

    • Aaron


      August 31, 2017

      Thanks Marteen for your concern.

  • Lev


    August 31, 2017

    Flooding in Houston:
    From upstate NY I Sent two samples, last Saturday Aug 26th to the Houston FTDNA Lab. USPS tracking advised the two envelopes spent most of the transit time, until today, waiting in the Dallas distribution center.
    This afternoon USPS text tracking the envelopes are now at the USPS facility in North Houston. So, I’m guessing probably delivery to the FTDNA Lab just after Labor Day. Assuming staff won’t need a canoe.

  • Antonio


    August 31, 2017

    Nice to hear you’ll are well. We’re here from Brazil praying for you guys to keep in safe and to God bless those families that are now homeless and that missed yours loved ones. We’re all with you wishing all the best!

  • Anne Clark


    September 1, 2017

    Hello, I am so sorry about the wretched situation there.

    I did the swab yesterday and it was only when I put it in the envelope I realised it had to go to Houston, so have decided to wait until things are a bit better there.

    What is the best way of storing it in the meanwhile. Should I put it in the fridge, or is ok to leave at room temperature.

    Best wishes,

    Anne

    • Esther


      September 3, 2017

      Hi Anne,

      Your DNA sample can be kept at room temperature for weeks and it will not affect the quality of the test.

      Best,
      Esther / MyHeritage Team

  • Renato Luiz Santos


    September 1, 2017

    Thank you for keeping your customers up to date on the services offered. But I am even more grateful for the concern for the safety of its officials through the imponderable. Certainly all the people who seek your services will be patient with this transient situation. I hope that all the people affected by the storm can overcome this moment in the best way. Best regards from Brazil.

    • Esther


      September 3, 2017

      Thank you for your concern and well wishes!

      Best, Esther

  • Thomas Yohannan


    September 2, 2017

    Sent off kits for my wife and me (put two mailing sleeves in one larger sleeve) about ten days ago. Fully understand the delay and wishing you all the best.

    Tom Yohannan, Barcelona

  • Elizabeth Cole


    September 2, 2017

    I wrote on the envelope that I’m in no hurry for my results. Take care of yourselves first. Glad all of you made it through this horrific storm.

  • Jeanette Clement


    September 2, 2017

    According to postal tracking, my kit was delivered the Monday before the storm hit, but according to my account DNA kit tracking, it hasn’t been received by the lab. Would the package have made it to the 8th floor but simply not registered yet as being at the lab? So good to hear all your employees are safe, and wishing the best for everyone who was in Harvey’s path.

    • Esther


      September 4, 2017

      Hi Jeanette, Your kit was received at our lab on September 2. Thank you for your good wishes!

      Esther / MyHeritage

  • Lori Rutkowski


    September 3, 2017

    Glad to hear the Houston team is safe and well. Thank you for the information concerning possible delays and that samples remain viable even if sitting weeks at room temperature. I have been holding back on mine until you are back on your feet.

  • Clive


    September 4, 2017

    Thanks for the information on your website. So pleased that everyone is safe. I hope for Houston that everything gets back to normality soon.
    Best wishes.

    Thanks,
    Clive Pike

  • Geoff Meeks


    September 5, 2017

    We are really pleased to hear everyone is ok. Best wishes go out to all. I did post my kit from Australia on the 24th August, so it may be caught up in the delays. Happy to wait as long as you receive it sometime soon! All the best, Geoff.

  • Noel Reid


    September 5, 2017

    Thanks for for feedback on DNA, I posted mine on the 24 August, from Tasmania Australia, I guess it would have been in the area when the Hurricane Harvey hit your State, so will keep an lookout on my page to see when it is in the Lab. Thanks again for to update. Stay safe and Cheers From Tasmania

  • Charlotte


    September 5, 2017

    Thanks for letting us know,
    I hope you all stay safe!

    • Jess


      September 6, 2017

      Thank you!

  • Kimberly Eaton


    September 5, 2017

    Sent off kits for my boyfriend and me about two weeks ago. Fully understand the delay and wishing you all the best.
    Hope the kits arrived…

    Greetings from Germany

  • Imani Hughes


    September 6, 2017

    I mailed my kit on 08/23 from Chicago, I haven’t receive any message that my kit has been received by the lab
    It’s good to hear all your employees are safe, and wishing the best for everyone who was in the path of the hurricane.

    Best regards,
    Larry

  • Leslie Capler


    September 6, 2017

    I sent my DNA kit back on August 29th. Hope it made it! Wishing all of you the best.

  • Christina Einarsson


    September 6, 2017

    Of course its take more time.. Take care and be careful!

  • Gloria


    September 6, 2017

    Thanks for keeping us updated. I hope everyone is doing well. Thanks.

  • Eunice Powley


    September 7, 2017

    I understand the delay.
    Glad your offices and staff are ok.
    Looking forward to my results.
    Take care everyone.
    Cheers.
    Eunice.

  • Randy Thomas


    September 7, 2017

    I am one of the most impatient people I know…to a fault really, however I know what a mess it must be just dealing with your everyday life after such a disaster, I have been through it 3 times. Take care and I’ll get my results when I get them. I will still be gnashing my teeth but I’ll live.. grin… Stay safe and take care of family and neighbors first. 😉

  • Lois Robertson


    September 7, 2017

    Thanks for keeping us informed of the situation in Houston – all very traumatic and the aftermath of these sorts of event can take a long time to get sorted. I posted our two DNA samples on 19 August from NZ so no doubt these have been caught up somewhere, just hope they make it to your lab eventually and things improve for your staff and families soon.

  • Genc Vadiku


    September 8, 2017

    I had sent my kit a 3-4 of days before Harvey, but completely understand the delay. Unfortunately my brain did make the connection between the address and the hurricane at the time.

    I’m glad to hear that all the lab employees are safe. Stay safe and take as much time as is needed. God bless.

    – Genc

  • Judy Kushnir


    September 8, 2017

    Sent mine from Alberta Canada on August 23rd, status reflects it is not received at lab yet. Hope it arrives soon. Watched the storm coverage on TV. Very scary. Glad everyone came through okay.

  • stephen robards


    September 8, 2017

    The most important thing is that all the employees are safe. The DNA tests can wait for as long need be. Thankyou for the update.

  • Mohamad Ali


    September 8, 2017

    Thinking about all of you. Hope that you and your loved ones are safe and well. Hopefully life resumes as normal soon. I had my DNA kit posted from Sydney Australia Monday week ago and no doubt it probably has been delayed along the lines in getting to your premises given what has happened. Lots of prayers your team’s way. Take care to all.

    Mohamad Ali,
    Georges Hall, Sydney, Australia.

  • Elizabeth Ohlson


    September 8, 2017

    Lots of Prayers going out to everyone affected.
    God Bless you.

  • Patricia Wright


    September 9, 2017

    Thanks for keeping us updated and I am very happy to hear all is OK. Best wishes to everyone that things remain OK. Such a dreadful storm. I sent off my kit from Australia the week before last. No problem re the delay. We will all just wait patiently.

  • Hanna Blackledge


    September 9, 2017

    Understandable delay – we can wait. Please all stay safe and take care!
    Regards

  • sandra marie


    September 9, 2017

    I sent my samples the 23rd of August from Madrid, Spain. It will be among those for which the processing is delayed. All I know is that it left Spain the 25th, don´t have any postal tracking since then, it probably landed soon after in the US, maybe in Dallas. Hope it´s at the Lab soon. No problem for the wait, fully understand the delay and wishing you all the best.

  • Ginette fullwood


    September 11, 2017

    Sent mine back to you today from the u.k…. many thanks and great for the updates,heres hoping you are all ok there in texas

  • Radmila Zivanovic


    September 15, 2017

    Thank you for the update, good to hear you are back and safe. I posted samples from Australia and tracking tells me it arrived to Los Angeles on 10.9. but there no further information and it’s 20.9.. Not sure how long before you receive the samples. Thank you for your services!