Thank you very much Valerie, we really appreciate that!
Update Regarding the MyHeritage DNA Lab in Houston, Texas
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Thanks for the update, I appreciate that. I sent my kit by mail last week from the Netherlands. It will be among those for which the processing is delayed, no doubt. Good to know your people are all well.
All the best.-
Thanks Marteen for your concern.
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Flooding in Houston:
From upstate NY I Sent two samples, last Saturday Aug 26th to the Houston FTDNA Lab. USPS tracking advised the two envelopes spent most of the transit time, until today, waiting in the Dallas distribution center.
This afternoon USPS text tracking the envelopes are now at the USPS facility in North Houston. So, I’m guessing probably delivery to the FTDNA Lab just after Labor Day. Assuming staff won’t need a canoe. -
Nice to hear you’ll are well. We’re here from Brazil praying for you guys to keep in safe and to God bless those families that are now homeless and that missed yours loved ones. We’re all with you wishing all the best!
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Hello, I am so sorry about the wretched situation there.
I did the swab yesterday and it was only when I put it in the envelope I realised it had to go to Houston, so have decided to wait until things are a bit better there.
What is the best way of storing it in the meanwhile. Should I put it in the fridge, or is ok to leave at room temperature.
Best wishes,
Anne
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Thank you for keeping your customers up to date on the services offered. But I am even more grateful for the concern for the safety of its officials through the imponderable. Certainly all the people who seek your services will be patient with this transient situation. I hope that all the people affected by the storm can overcome this moment in the best way. Best regards from Brazil.
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Sent off kits for my wife and me (put two mailing sleeves in one larger sleeve) about ten days ago. Fully understand the delay and wishing you all the best.
Tom Yohannan, Barcelona
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I wrote on the envelope that I’m in no hurry for my results. Take care of yourselves first. Glad all of you made it through this horrific storm.
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According to postal tracking, my kit was delivered the Monday before the storm hit, but according to my account DNA kit tracking, it hasn’t been received by the lab. Would the package have made it to the 8th floor but simply not registered yet as being at the lab? So good to hear all your employees are safe, and wishing the best for everyone who was in Harvey’s path.
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Glad to hear the Houston team is safe and well. Thank you for the information concerning possible delays and that samples remain viable even if sitting weeks at room temperature. I have been holding back on mine until you are back on your feet.
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Thanks for the information on your website. So pleased that everyone is safe. I hope for Houston that everything gets back to normality soon.
Best wishes.Thanks,
Clive Pike -
We are really pleased to hear everyone is ok. Best wishes go out to all. I did post my kit from Australia on the 24th August, so it may be caught up in the delays. Happy to wait as long as you receive it sometime soon! All the best, Geoff.
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Thanks for for feedback on DNA, I posted mine on the 24 August, from Tasmania Australia, I guess it would have been in the area when the Hurricane Harvey hit your State, so will keep an lookout on my page to see when it is in the Lab. Thanks again for to update. Stay safe and Cheers From Tasmania
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Thanks for letting us know,
I hope you all stay safe!-
Thank you!
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Sent off kits for my boyfriend and me about two weeks ago. Fully understand the delay and wishing you all the best.
Hope the kits arrived…Greetings from Germany
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I mailed my kit on 08/23 from Chicago, I haven’t receive any message that my kit has been received by the lab
It’s good to hear all your employees are safe, and wishing the best for everyone who was in the path of the hurricane.Best regards,
Larry -
I sent my DNA kit back on August 29th. Hope it made it! Wishing all of you the best.
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Of course its take more time.. Take care and be careful!
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Thanks for keeping us updated. I hope everyone is doing well. Thanks.
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I understand the delay.
Glad your offices and staff are ok.
Looking forward to my results.
Take care everyone.
Cheers.
Eunice. -
I am one of the most impatient people I know…to a fault really, however I know what a mess it must be just dealing with your everyday life after such a disaster, I have been through it 3 times. Take care and I’ll get my results when I get them. I will still be gnashing my teeth but I’ll live.. grin… Stay safe and take care of family and neighbors first. 😉
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Thanks for keeping us informed of the situation in Houston – all very traumatic and the aftermath of these sorts of event can take a long time to get sorted. I posted our two DNA samples on 19 August from NZ so no doubt these have been caught up somewhere, just hope they make it to your lab eventually and things improve for your staff and families soon.
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I had sent my kit a 3-4 of days before Harvey, but completely understand the delay. Unfortunately my brain did make the connection between the address and the hurricane at the time.
I’m glad to hear that all the lab employees are safe. Stay safe and take as much time as is needed. God bless.
– Genc
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Sent mine from Alberta Canada on August 23rd, status reflects it is not received at lab yet. Hope it arrives soon. Watched the storm coverage on TV. Very scary. Glad everyone came through okay.
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The most important thing is that all the employees are safe. The DNA tests can wait for as long need be. Thankyou for the update.
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Thinking about all of you. Hope that you and your loved ones are safe and well. Hopefully life resumes as normal soon. I had my DNA kit posted from Sydney Australia Monday week ago and no doubt it probably has been delayed along the lines in getting to your premises given what has happened. Lots of prayers your team’s way. Take care to all.
Mohamad Ali,
Georges Hall, Sydney, Australia. -
Lots of Prayers going out to everyone affected.
God Bless you. -
Thanks for keeping us updated and I am very happy to hear all is OK. Best wishes to everyone that things remain OK. Such a dreadful storm. I sent off my kit from Australia the week before last. No problem re the delay. We will all just wait patiently.
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Understandable delay – we can wait. Please all stay safe and take care!
Regards -
I sent my samples the 23rd of August from Madrid, Spain. It will be among those for which the processing is delayed. All I know is that it left Spain the 25th, don´t have any postal tracking since then, it probably landed soon after in the US, maybe in Dallas. Hope it´s at the Lab soon. No problem for the wait, fully understand the delay and wishing you all the best.
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Sent mine back to you today from the u.k…. many thanks and great for the updates,heres hoping you are all ok there in texas
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Thank you for the update, good to hear you are back and safe. I posted samples from Australia and tracking tells me it arrived to Los Angeles on 10.9. but there no further information and it’s 20.9.. Not sure how long before you receive the samples. Thank you for your services!
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From ohio does the samples cost extra postage or,can it be sent with a regular stamp?
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Hello Gabrielle, They can be sent with a regular stamp.
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If I send my 2 dna kits from the UK do I need to have it signed for if I track it?
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Hello Alan, You can send your DNA kits regular post.
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what is the required USA postage to send the samples back in the supplied envelope within the US. ??
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Time is of the essence. I am seriously ill and really need to know where I come from as soon as possible. Thank you very much and God bless you. Jacqueline Sue Johnson
Valerie Lilley
August 31, 2017
I have postponed sending back my DNA kit until I hear that the news about Houston is better as you must all have so much more to think and worry about than processing DNA. Sending very best wishes for everyone’s safety.