1. 

   Riekie Janse v Rensburg
   November 22nd, 2010 - 07:38

   I can't seem to get a poster with more than me and my parents on there. I choose the option of 5 generations of ancestors, but it only generate me and my parents. What do I do wrong?
   Thanks
   Riekie
2. 

   james McCaig
   November 22nd, 2010 - 11:51

   Tried to generate book but keep getting an error, same problem that I have had for months, please help
3. 

   John McFarlane
   November 23rd, 2010 - 05:52

   Still when I try to generate a book get the same problem as James error try again help please
4. 

   james McCaig
   November 23rd, 2010 - 07:16

   Thanks John, I was starting to think that I was the only one having a problem.
5. 

   Stella
   November 24th, 2010 - 08:22

   Hi John and James,
   
   The book issue has been resolved. Please give it another try.
6. 

   Stella
   November 24th, 2010 - 08:25

   Hi Riekie,
   
   Please check to see what type of chart you have selected and choose one that will show all generations.
   
   Stay tuned for a how-to create charts blog post!
7. 

   Marylin DeYoung
   November 25th, 2010 - 00:51

   I printed my book sometime ago. My great grandmother's head was cut off and some dates were not included. I sent several emails but got no response.
8. 

   John McFarlane
   November 25th, 2010 - 06:54

   Thanks Guys worked great to night
9. 

   Sherry Keith
   November 27th, 2010 - 16:04

   Have too many names in my tree and was looking for a way to delete some so I can make a chart. Any suggestions?
   
   Thanks, Sher
10. 

    Katie Awtry
    November 28th, 2010 - 22:24

    is it possible to transfer family tree in ancestry.com to this web site?
11. 

    Илларион
    November 29th, 2010 - 11:19

    Здорово! Это должно быть интересно!
12. 

    Robert
    November 29th, 2010 - 13:14

    Hi Marylin,
    
    Did you print using our poster printing service, or something else? It's not clear from the message. If you email support@myheritage.com and let them know the specifics of the problem you're encountering they should be able to help. I can offer general advice here but it sounds like someone would need to look at what's going on with your specific printout.
    
    Robert
13. 

    Robert
    November 29th, 2010 - 13:20

    Hi Sherry,
    
    The settings on the charts may be able to help you here. You should be able to select only to have descendants or ancestors included in the chart, which can reduce the size of the final product significantly. For any more specific queries feel free to get in touch with support http://www.myheritage.com/support
    
    Robert
14. 

    Robert
    November 29th, 2010 - 13:22

    Hi Katie,
    
    You should be able to export your data from Ancestry as a Gedcom file, which will allow you to import the information back into our site.
15. 

    Faye Taylor
    November 29th, 2010 - 22:41

    Ancestor Vertical is exactly what I need
16. 

    esther marcano
    November 30th, 2010 - 12:18

    im trying to see in the chart my all generation but they are so many
17. 

    esther marcano
    November 30th, 2010 - 12:19

    thanks for every you can do
18. 

    marty appel
    December 1st, 2010 - 14:15

    I've created a tree with almost 900 names because I've done expanded branches for everyone who married into the family. I know this is too much for one chart, but I would love to capture it on a CD if possible, (no photos), to share with others. Is this possible??
19. 

    Kristen Metzler
    December 1st, 2010 - 15:08

    I tried creating one of the new ones, and they dont print I get blank sheets, were as it always worked before the new styles.
20. 

    dorava
    December 1st, 2010 - 16:21

    Does this most recent new version work on Apple (Mac) computers now?
21. 

    alice c dyson
    December 1st, 2010 - 19:15

    the charts are interesting. Can't seem to get them to work for me. I would be interested in being able to download every thing I have on dysonwebsite@my heritage on a flashdrive or CDor DVD.
22. 

    Kathy
    December 2nd, 2010 - 01:50

    Robert, can you explain how to export to a Gedcom file in Ancestry? I can't figure it out. Thank you!
23. 

    Robert
    December 2nd, 2010 - 11:05

    @Kathy, I can't advise on the specifics of how to use the Ancestry service, but Randy Seaver had a good explanation of exporting a Gedcom from Ancestry: http://www.geneamusings.com/2009/07/exporting-tree-from-ancestrycom.html
24. 

    Robert
    December 2nd, 2010 - 11:10

    Re: the CDs, it should be possible to do an all-in-one chart and save it on a disc as a PDF file. The book report is another option. (Although the ultimate for sharing is of course the hand-made charts!)
25. 

    jan groot
    December 2nd, 2010 - 20:21

    How do I fix a poster with both my and my wife's parents, grandparents, children and grandchildren ??
    
    who can help ??
26. 

    Забавчик Васмлий
    December 3rd, 2010 - 07:53

    Спасибо за прекрасную возможность создать семейный график.
    Планируете ли Вы на сайте в блогах информацию давать на русском языке ?
27. 

    Елена
    December 3rd, 2010 - 14:32

    Хотелось бы информацию прочитать на русском...
28. 

    НУС
    December 3rd, 2010 - 17:01

    Благодарю, Все "ОЧЕНЬ ПОНЯТНО" особенно для тех, кто НЕ понимает и Не знает иностранных языков.... кроме русского ...
    ;-(
29. 

    Ольга
    December 4th, 2010 - 17:36

    Я солиидарна с автором письма господином НУС , Мне очень понравилось ,но есть один нюанс ,я ничего непоняла ,я не владею иностранным языком,кроме Узбекского и то сославарем. А так все отлично ,все прекрасно
30. 

    Lodovico dell’Otti
    December 4th, 2010 - 18:07

    Please, also in italian language as francais, polski, espanol...... Why not in italian? Many thanks.
31. 

    Евгений
    December 6th, 2010 - 07:51

    Спасибо,очень интересная и нужная вещь
32. 

    marty appel
    December 6th, 2010 - 15:47

    Robert, can I hire you to put mine on a CD? It's been a very frustrating experience. Appelpr@aol.com. Thank you.
33. 

    william pikari
    December 6th, 2010 - 17:58

    Hi how long does this offer stand i have my daughter coming from Australia in february & would like to do this with her William Pikari
34. 

    edward m anderson
    December 7th, 2010 - 17:48

    I must have made mistakes in inquiring about my Premium standing paid for a few months ago. I have not been able to use your search because of the fact that JAVA keeps getting in the way! I have tried to follow instructions but to no avail. I am disappointed because I have tried several times to get your support to help me to find a pathway to the search benefits of the Premium status that I hope is in force under the name below. Thank you very much - I will get back to using your services, ED
35. 

    Robert
    December 8th, 2010 - 15:54

    @Marty, if you're able to get your chart in a pdf file, burning it to disc should be straightforward. How this is done, however, depends on your computer's setup and the disk burning software you're using - which should contain instructions.
36. 

    Robert
    December 8th, 2010 - 15:55

    @william, there is no time limit on this feature. If you want to create a chart next year that's no problem.
37. 

    Robert
    December 8th, 2010 - 15:56

    @edward, it's hard to say what you're specific problem is from that description, but feel free to email me on robert[at]myheritage.com
38. 

    marty appel
    December 8th, 2010 - 20:44

    @Robert - Can't get it onto a pdf file; can't seem to do anything with at all. It shouldn't be so complicated. Any easy solution on how to get it onto a pdf file?
39. 

    Robert
    December 9th, 2010 - 16:07

    You should be able to get a PDF sent to your inbox when making a chart. Have you followed the steps here? http://blog.myheritage.com/2010/11/part-two-a-guide-to-creating-family-tree-charts/
    
    Step 3 should take you to this stage.
40. 

    Gila Perach Hirsh
    December 10th, 2010 - 09:31

    This is something I would like my son Michael Jonathan Moffatt to do for us while in our home using our resources to get the job done.
41. 

    Ivy d’Brie
    December 10th, 2010 - 11:17

    These charts are really lovely looking! Just what I've been seeking! Thank you...
42. 

    Igor Petrík
    December 12th, 2010 - 11:41

    Neprajem si vaše rodokmene ani žiadne kontakty na Vás. Vymažte si moju adresu so svojho zoznamu a neprajem si zverejňovanie jakýchkolvek osobných udajou ani fotografií, mňa ani mojej manželky a mojich detí jak na všetkých vaších stránkach tak kdekolvek inde.
    Žiadam Vás aby ste toto moje prianie plne rešpektovali. Mám na to plné právo.
    Igor Petrík.
43. 

    David M Anderson
    December 12th, 2010 - 18:10

    My father has started a tree on your site. Is it possible that he can give me access to his tree so that I can contribute on line? I also have lots of history on my ancestry.com tree & I am thinking of either starting my own tree on your site or putting the information on his tree already in your site. Is there a charge for using your site?
    Thankyou
44. 

    David M Anderson
    December 12th, 2010 - 18:12

    If anyone has any answers to my previous post my email is
    ufadave@hotmail.com
    Thankyou
45. 

    ludpan
    December 14th, 2010 - 06:51

    Будте любезны,добавте в использование русский язык!
46. 

    marty appel
    December 15th, 2010 - 21:05

    Robert I received an email today with a link to my basic family tree chart, but it didn't open at all, just a blank screen when I clicked on the link - and I do have Acrobat activated, of course. If there is anyone reading this who could help me put this all on a CD, your kindness will be rewarded! It's a lovely site, but very, very hard to do anything with other than maintain the original. :(
47. 

    Gulnora
    December 16th, 2010 - 08:29

    Thank you very march for interesting material.
48. 

    Robert
    December 17th, 2010 - 12:15

    @David, your father can certainly invite you to have access to the family site he's started. You could even use it elsewhere, by getting him to export a GEDCOM file for you.
    
    There is no charge unless you go over 250 tree members - after that we have a premium package.
49. 

    Robert
    December 17th, 2010 - 12:17

    @marty, This isn't a problem I'm aware of. If you get in touch with support they should hopefully be able to go into your account and find out what's going on (and if necessary find another way to get your chart to you). They can be contacted through the help center here: http://www.myheritage.com/help/en/
50. 

    Rika van Staden
    December 19th, 2010 - 06:18

    David, your father must go to his privacy settings. There are options on whom to allow access to for also building on his tree.
51. 

    Hana
    December 20th, 2010 - 09:14

    velmi hezké,vyzkouším.
52. 

    Vendy
    December 20th, 2010 - 10:01

    jsem zvědavá,tak se pokusím to vyzkoušet =)
53. 

    Judita
    December 20th, 2010 - 10:33

    O as tai jau ir lietuviskai pageidauciau...
54. 

    zafer sezen
    December 20th, 2010 - 15:05

    bu siteyi kullanmaya çalışan tek türk ben miyim ?
55. 

    Nurcan Yazar Oğraş
    December 20th, 2010 - 21:16

    Bir de ben galiba:)
56. 

    Yaşar Ünlütaş
    December 21st, 2010 - 02:48

    4.resimdeki soy ağacı posterini kesinlikle yapmalıyım, tabi yazıcımdamdan göründüğü gibi çıkartabilirsem.
57. 

    adnan
    December 22nd, 2010 - 14:29

    Bende varım
58. 

    ahmet akar
    December 29th, 2010 - 22:16

    kullanıyorum ve çok memnunum tüm yetkililere emeğinize sağlık
59. 

    Janice
    January 20th, 2011 - 18:53

    Why can't I go back and make changes to the Family book I created?
60. 

    Marlene Ozga
    February 16th, 2011 - 22:17

    Can I import my family history from Family Tree Maker 2006..I have over 500 names and several pics??>?
61. 

    Christine
    February 20th, 2011 - 10:16

    Nice new feature with the family poster
62. 

    John Wakefield
    February 20th, 2011 - 23:30

    I would like to print 8x11" 3 (three) generation charts off of my family tree- any chance of that?
63. 

    ่jomy
    February 23rd, 2011 - 03:05

    thanks for every you can do
64. 

    Margarita
    February 25th, 2011 - 07:46

    Прекрасно и необходимо!
65. 

    MG JIM HORNE
    February 26th, 2011 - 00:52

    WHAT I DON'T UNDERSTAND WHY EVERY SITE CHARGES A FORTUNE TO HELP BUILD MY TREE AS I ALREADY PAY A FORTUNE FOR SEARCHING I'M TALKING HUNDREDS OF POUNDS AND THE LAST THING I WANT WHEN I CAME SO FAR IS TO PAY ANOTHER HUNDRED IN ONE PAYMENT FOR UPGRADE? I DON'T MIND PAYING A RESPONSIBLE PRICE IN QUARTERLY PAYMENTS.
66. 

    Adriatik Llalla
    February 26th, 2011 - 09:07

    Hi!
    If anyone can please hep me to build my tree family.
    Thank You!
67. 

    Клевцов А.В.
    February 28th, 2011 - 03:50

    Очень интересно, хотелось бы ко всем прочим языкам добавить Русский!
68. 

    Ed
    March 25th, 2011 - 16:04

    Charts are nice, however, I can't seem to generate one in either .pdf or .jpg in any page layout other than Portrait. It would be nicer if it could be created in Landscape.
    
    Thanks...
69. 

    Michael
    August 14th, 2011 - 09:16

    I am trying to join the Premium members but I keep getting a Message saying the site is busy. I only want to order a All in one in the style Ancestors- Vertical. Plus 4 family books. Please Help.
70. 

    Muhammad Iqbal
    October 26th, 2011 - 13:36

    It is wonderfull living history to keep ancestorial lineage in prompt .A great experience to share with our blood.
71. 

    JAMES ROBERTSON
    October 30th, 2011 - 18:00

    I WOULD LOVE TO SEARCH FOR ANY ROBERTSON PEOPLE ONLINE!
    MY NAME IS JAMES ROBERTSON
    I LIVE IN 230 BRADLEY LANE HOFFMAN ESTATES ILL,60169
    I WAS BORN MAY 28TH 1959=52 YRS OLD
    BOTH MY PARENTS HAVE PASSED.
    MY DAD DIED IN JUL 1995
    MY MOM DIED IN SEPT 2002.
72. 

    Dave Copeman
    October 30th, 2011 - 18:37

    Hi my name is Dave Copeman and I would love to here from any Copemans out there , My father was Horase Trever Copeman ,he was born if Whales England ,his dad was James, he had 1 brother Charle, and 2 sisters. If any body new them ,or of the family I would love to no more about my ancesters, and there past. My dads , dad remarrier, and I would like to talk to them.
73. 

    ernest hansen
    October 31st, 2011 - 00:44

    alot f questions where are the answers
74. 

    rdc530
    October 31st, 2011 - 21:19

    how do i use this, an is it free? If it is not free, i don't want it.
75. 

    Svetlana Kropotova
    October 31st, 2011 - 22:15

    We have almost completed my partner's family tree thank you to My Heritage.com as well as other sourses and went as far as beggining 19th Century.
    I was born in 1965 in Russia, Kirovskaya Olasty, Darovskoy District and would love to have my own one but found dificulty to get information. Could not get any information about my dad and his side from my mum and auntie and just a little about my mother's mum side, would very grateful for any infomation or direction.
76. 

    Andrzej Olejarz
    November 3rd, 2011 - 22:25

    I have in my family tree of over 800 people from 1775 r to the present day. But I MyHeritage Portal only 250 people and disabled family tree. In this situation it makes no sense to create any graphics card family tree. I am happy to do it in any other genealogy site, which will enable me to write my full family tree. The site MyHeritage is impossible for me.
    Andrew Olejarz
    Silesian Genealogical Association
    Wroclaw, Poland
77. 

    Voitto Tetri
    November 12th, 2011 - 18:59

    Hi! Does anyone know how to describe how I get the "Handmade charts," I do not see it at all, and I do not get to put your own pictures.
78. 

    Vacey Thompson
    December 13th, 2011 - 10:31

    How do I get my free Poster promised with my new renewal?
79. 

    Siv
    December 16th, 2011 - 16:13

    how can i order a poster of my tree? i really want to have this, if i print it out on my homeprinter it will be in 45 different papers.. i want it all in ONE poster.... i went to my diagrams but nowhere can it be read that i can order a poster of it..
80. 

    Kim
    December 17th, 2011 - 18:30

    Can anyone please help me? Some people on my chart appear twice when I only want them on there once...Is there a way to fix this?
81. 

    Ania
    December 17th, 2011 - 18:32

    Hi Siv, you can find instructions of how to do it here: http://blog.myheritage.com/2010/11/part-two-a-guide-to-creating-family-tree-charts/ . You can also email support@myheritage.com for more help.
82. 

    Ania
    December 17th, 2011 - 18:33

    Hi Vacey, please send us an email to support@myheritage.com.

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