Additional Update Regarding the MyHeritage DNA Lab in Houston, Texas

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We’re glad to let you know that as of a few days ago, the DNA lab is back up and running after the devastation in Houston, Texas from Hurricane Harvey.

The lab was closed due to the storm because employees were temporarily unable to get to work. There was no damage to the DNA samples or to the DNA lab itself.

All of the lab employees and their families are safe. They have returned to work and are working overtime to ensure that there is no backlog.

While we previously mentioned that there was a one week delay in the processing of DNA kits in the lab, there is no longer a delay in the processing or receiving of DNA kits.

DNA kits are currently being processed with the standard wait time. From the moment we receive your DNA sample to the laboratory, you should allow 3 to 4 weeks until you obtain results. You will be notified by email once your results are ready.

Our thoughts go out to everyone who has been affected by Hurricane Harvey as well as those who are now facing Hurricane Irma in Florida.

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  • Brian Morris


    September 11, 2017

    Can I safely post to you from U.K. this week,

    • Esther


      September 12, 2017

      Hi Brian,

      Feel free to post us your kit now. There are currently no processing delays.

      Best,
      ESther

  • Destin Briant


    September 11, 2017

    Glad to know everyone is safe.

  • Ethel Kramer


    September 12, 2017

    I had my DNA tested by Ancestry a few years ago but I’ve misplaced it. Can it be retrieved and how can I request this?

    • Esther


      September 13, 2017

      Hi Ethel,

      You can probably contact their support team and they will help you access your results and download your raw DNA data. Once you have done so, you can upload your results to MyHeritage. Please see the details here: http://www.myheritage.com/dna/upload.

      Best,
      Esther / MyHeritage Team