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Additional Update Regarding the MyHeritage DNA Lab in Houston, Texas

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We’re glad to let you know that as of a few days ago, the DNA lab is back up and running after the devastation in Houston, Texas from Hurricane Harvey.

The lab was closed due to the storm because employees were temporarily unable to get to work. There was no damage to the DNA samples or to the DNA lab itself.

All of the lab employees and their families are safe. They have returned to work and are working overtime to ensure that there is no backlog.

While we previously mentioned that there was a one week delay in the processing of DNA kits in the lab, there is no longer a delay in the processing or receiving of DNA kits.

DNA kits are currently being processed with the standard wait time. From the moment we receive your DNA sample to the laboratory, you should allow 3 to 4 weeks until you obtain results. You will be notified by email once your results are ready.

Our thoughts go out to everyone who has been affected by Hurricane Harvey as well as those who are now facing Hurricane Irma in Florida.

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  • Brian Morris


    September 11, 2017

    Can I safely post to you from U.K. this week,

    • Esther


      September 12, 2017

      Hi Brian,

      Feel free to post us your kit now. There are currently no processing delays.

      Best,
      ESther

  • Destin Briant


    September 11, 2017

    Glad to know everyone is safe.

  • Ethel Kramer


    September 12, 2017

    I had my DNA tested by Ancestry a few years ago but I’ve misplaced it. Can it be retrieved and how can I request this?

    • Esther


      September 13, 2017

      Hi Ethel,

      You can probably contact their support team and they will help you access your results and download your raw DNA data. Once you have done so, you can upload your results to MyHeritage. Please see the details here: http://www.myheritage.com/dna/upload.

      Best,
      Esther / MyHeritage Team

  • Lianna Casten


    September 14, 2017

    I’m glad that everyone is okay!! That’s great news!

    Quick question just out of curiosity, Esther– how long does it typically take to get a notification that the samples have been received once USPS posts that the package has been delivered? Or is the process immediately started regardless of any notification that you have received the samples? USPS says that my package was delivered on Tuesday 9/12, but I have not received a notification from MyHeritage about the samples being received… with no expected delays according to this post, I was just wondering if there was a timeframe for a notification that the samples got there safely? My apologies if I’m just being paranoid… 🙂

    Thank you so much!!

    • Esther


      September 25, 2017

      Hi Lianna,

      Thanks for your concern! It’s possible that there was a slight delay in marking your kit as received due to the storm. I see that it is now being processed, and you should receive your results soon. Let us know what you discover!

      Best,
      Esther

  • Zsuzsa Watson (Lakits)


    September 25, 2017

    I’m glad, everything is alright again and you all are safe.

  • Sharon Malone


    October 26, 2017

    I’m excited waiting for my results to begin our family tree farther then it is and one I get my results I’ll know what way to start. Thank you all

  • John Martin Ramsay


    October 31, 2017

    My M.S. 1963 thesis, “Sources of Variation in Growth and Production of Holstein Twins,” Iowa State University sparked my interest in genetics and behavior. As I collected data on pairs of twins, I was startled to notice singular behaviors in identical twins.

    One pair, instead of retreating to the corner of the pen with the crowd (the normal pattern), left the crowd, ears and head up, and came to look me over—unusual behavior for yearling bovines.

    A second pair hid from me behind a larger cow.

    These behaviors were clearly genetic but also so rare that I had no clue as to how to study the connection between genes and behavior. Now, with the inclusion of DNA, some approach to research might be outlined.

    What behavior traits have you identified for research? How can you determine if they are controlled by a single, a few, or a complexity of genes? My entry into the pens housing the twin cattle was an environmental trigger for the animals’ behavior.

    I’m so glad that MyHeritage and the Science Team are researching rgnetics and behavior.