|Guiding the team to customer service excellence|
We wanted to tell you about some important improvements we've made behind the scenes to further improve customer support. We grew our support team, got everybody involved and set up a new "trouble ticket" system to help us keep better track of support requests and make sure that none of your inquiries remain unresolved.
You might have never thought of contacting our support team, especially if everything runs smoothly on your family site. Well, that's the way it should be, but in case you have any question, problem or general feedback, you'll be happy to know that we're there for you. Most common questions have detailed answers with helpful step-by-step images in the Help Center that we started about a year ago. Having a look around there might get you an answer really quickly, if what you want to know is a "frequently asked question" (or FAQ).
|Ran and his team at work|
If your question or problem is unique, or you have some individual feedback, you can always get in touch with our support team directly. This is where the new system comes into play and helps us organize and track all communications that reach us every day, until they are resolved.
In order to immerse the entire company with the new support system, we've just completed our first customer support day (actually, it was two days long . In this special event we brought together all employees of the company into our spacious "villa" workplace, where all of us did nothing except answer support emails. It was to remind everybody that the needs of you - our users - should always be at the center of our efforts. We feel we're better in touch with your needs now and you can be sure that everybody at MyHeritage.com is aware of the importance of high quality customer support.
And finally, a warm welcome to the excellent new folks who've joined our support team: welcome Arbel and Leonardo to the MyHeritage.com family!
|Life Expectancy in Ages Zone|
Have you ever wondered who is your oldest living relative, or what is the most common birth month of your family? How about who married the youngest, who had the most children, and whose marriage didn't make it?
Now you can access all this information easily with Family Statistics, MyHeritage.com's new analytics feature. This new feature puts at your fingertips 45 original metrics to breathe new life into your family tree and help point out errors in its data. The Family Statistics feature is 100% free and is easily accessible from both your home page and the reports page of your family site, providing visually appealing trends both numerically and in colorful charts and graphs. Best of all, the more your tree grows the more interesting and impressive the stats become.
So what can you do with the new stats?
Click on the Family Stats button (see image on left) on the home page of your family site to access the stats overview page. Here you will get a taste of the valuable information of the stats feature.
Find out about the family's gender divide, the living versus deceased in your tree, even chart the relationship status of your entire family tree. Your overview stats page also acts as a portal to six additional zones: places, ages, births, marriages, children, and divorces. Click on the links and explore more stats.
Marriages are happy occasions. Time to gather the family and unite around the love of two people for another.
We at MyHeritage.com like to think of ourselves as one big family and so when our members decide to get married, well, everyone is invited.
David Melamed is one of our web developers and he and his (now) wife Sarah got married a little while ago in a nice place in Herzeliah, close to Tel Aviv. It was a wonderful day and all of us were happy to be there to share the moment with them.
But the celebrations wouldn't have been complete without some dancing in the honor of the bride and groom and we're happy someone captured these moments for you on picture:
Daniel Horowitz – Genealogy and Translation Manager of MyHeritage.com – August genealogy USA tour. Part I of II
After a month and a bit more on the road, I'm now back home. It's time to take a break before my interview on Sep. 15 with Susan E. King and tell you all about my genealogy tour in the US during the month of August.
My first stop was in New Jersey where I spoke to the Genealogical Society of Bergen County in Ridgewood. More than 50 people heard about the latest MyHeritage.com tools to help genealogists with their research and families to better stay in touch.
The public library where the society meets has a large genealogy section with old phone books, genealogy magazines (old and new), a nice collection of books with family information, and many computers, printers and copy machines. The library is about to redesign the space to give researchers more space and to access additional materials.
A few weeks ago, inspired by our outing to The Breakfast Club, we decided to have another staff lunch, only this time, we went for an Indian. Based on some strong recommendations from some well informed friends, we decided to check out Tayyabs, an Indian restaurant a short walk from our office here in London. It was especially recommended for it's authentic Indian Cuisine, and considered a favourite by all my Indian friends.
Upon arriving at the restaurant, even though it was only 12:30pm, and we'd passed many empty Indian restaurants along the way, this place was already packed. In true Indian style, we were squeezed into a corner, behind a table of what must have been a party of 20 or 30, presumably there to celebrate a wedding, since everyone seemed to be dressed in fine clothes, and clearly it was an extended family of some sort, with grandparents, and younger children too
'Newbie' is definitely the tag that would suit me best at the moment. New to MyHeritage.com, to London and to the genealogy community, but eager to learn and very curious, I am the new girl in charge of the french-speaking community! In the past five years I've lived in the Paris rythm, eating baguettes, reading the French sports paper L'Equipe in the metro and getting in touch with my own culture.
It's always a difficult exercise for me to explain my background without sounding confusing, so I'm going to give you a rather chronological description of it. My Mum is Alsacian (french), my Dad is Taiwanese and I was born and grew up in Luxembourg, where I went to a European School - 15 countries, 11 languages, from kindergarten to graduation. By the time I was 17, I was lucky enough to have friends from all over Europe and to speak French, English, Chinese, Spanish and understand German, Dutch, Portuguese and Italian.
Coming from a very multicultural background, I've learnt to make the best of communication systems at a young age. First the telephone, the mobile phone and finally the 'Interweb' as I like to call it, I've developed a particular interest for the tools that have helped me - and still help me - get in touch with my scattered family and friends.
I thought it was about time I introduced myself. My name is Farhan Rehman, and I've recently joined the MyHeritage.com team, as the Community Manager for the UK. I'm really excited to be working with MyHeritage especially given that we're the leader in social networking for the family, and we all know how much attention sites like Facebook, Bebo, MySpace and Twitter are getting, which are mainly social networking sites for friends.
I started blogging in 2004, to stay in touch with my friends and family, whilst travelling, and the more time that passes, the more I see how challenging it can get staying in touch with each other, with sisters living in Dubai, and Canada, cousins in New York, and an extended family in India.
Born and raised in the UK, with a Pakistani Mother and an Indian Father, I studied Computer Science at Durham University. After graduating I quickly learnt that I wasn't suited to jobs with all technology, and no people interaction. My passion always has been with helping people use technology, less in the building of it myself.
Since graduating, I've travelled and worked/volunteered in Switzerland, South Korea, San Francisco, and South Africa. Doing everything from working with large multi-nationals, volunteering with small non-profits, and even teaching English.
Genealogy is a world in itself. It's a unique one, with its rules, its secrets. You have to know how to read the signs of the past to find what you are looking for: the roots of your family.
It takes time, perseverance and a great deal of curiosity. Passion, above all.
If this is how you feel about this noble activity, we have a challenge for you: we are looking for a Genealogy Advisor to help us strengthen our bonds with the genealogy community in the UK.
If you are up for it, have a look at the job specifications.
It's a family here, join us!
Purim is a Jewish holiday that has its roots in the biblical Book of Esther. It is supposed to be celebrated with feasting, maybe that's why it is so popular among Jews around the world. The most obvious way of celebrating it nowadays is that people are dressing up: kids at school, youngsters at parties and grown-ups at company events.
For the MyHeritage Purim party 2009 everyone dressed up as well and our theme was "superheroes". So we dressed up as fantasy heroes from the likes of Batman, Roman gods, Zarra (the female Zorro), Kermit & Miss Piggy, to super cache, super chicken and a super family tree. The costume competition went into a tie break between the super photo page (see picture) and the ToDos slayer together with the invisible power translator. The latter ones were victorious.
Family Day is the modern version of Mother's Day in several countries across the world like Canada, South Africa and Israel. Here, children are asked to bring drawings and pictures of their family to school; Noa had asked us to bring baby photos of ourselves. We made it into a "Guess who's this" competition in the weeks running up to Family Day and you can see all of them below.
By the way: It was Ayelet who won, with an impressive 17 correct guesses out of 21. You can find her as a kid on the far left, in the red jumper and with the bread (and face) full of chocolate spread.
So this is the Israel-based part of the MyHeritage team, when we were kids. You can find some of us in our "about" section with other vintage photos.